EA is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we collect, use, and protect the personal information (“Personal Information”) you provide when using the EA SMS Service (“Service”). This Policy is incorporated into EA’s Terms of Service.
By using the Service, you agree to the terms of this Policy. EA reserves the right to update or change this Policy at any time. Changes will be effective immediately upon posting, with the date of the last update noted at the top of the Policy. Your continued use of the Service after changes are posted constitutes your acceptance of those changes.
What Personal Information We Collect
Through the Service, EA may collect the following Personal Information:
- Your mobile phone number when you opt in to the Service.
- The text of messages you send to EA or other users of the Service.
- Any user or screen name you choose in connection with the Service.
- Feedback or comments you provide about the Service.
- Metadata such as message timestamps and delivery status.
How We Use Your Personal Information
We use your Personal Information for the following purposes:
- Service Delivery: To provide the EA SMS Service, including responding to inquiries and facilitating communication.
- Service Improvement: To analyze usage trends, improve user experience, and develop new features.
- Research: To conduct research and reporting for internal use and external partners, using anonymized and aggregated data.
- Notifications: To send you important announcements or administrative messages.
- Compliance: To comply with legal obligations and enforce EA’s Terms of Service.
Messages you send through the Service may be stored on EA servers, which may use third-party providers. These providers process information on our behalf under strict confidentiality agreements.
How We Share Your Information
EA will not sell or rent your Personal Information. We may share your information under these limited circumstances:
- With Consent: When you provide explicit consent.
- Trusted Service Providers: With third-party providers who process data on our behalf under confidentiality agreements.
- Corporate Affiliates: With entities controlled by or under common control with EA for purposes consistent with this Policy.
- Legal Obligations: To comply with subpoenas, court orders, or legal processes; to establish or defend legal rights; or to protect against fraud or threats.
- Business Transfers: If EA or its assets are acquired or merged with another company, your data may be transferred as part of the transaction.
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of EA’s Terms of Service, or as otherwise required by law.
- Aggregate Information: We may share anonymized, aggregated data (e.g., total SMS usage statistics) without further notice.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your Personal Information:
- Access: Request a copy of your data.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request deletion of your data, subject to legal requirements.
- Restriction: Restrict how your data is processed in certain circumstances.
To exercise these rights, contact EA at [support link or email].
Message Frequency
By opting into the EA SMS Service, you agree to receive periodic messages. You may receive up to [X messages] per month, depending on your engagement with the Service. Message frequency may vary based on your interactions and preferences.
How to Get Help
For questions or assistance with the EA SMS Service, you can:
- Text “HELP” to [10-digit long code phone number].
- Visit [support link].
- Contact us directly at [support email].
How to Opt Out
You can opt out of the EA SMS Service at any time by texting “STOP” or “QUIT” to [10-digit long code phone number]. Once opted out, you will no longer receive SMS communications from EA. If you experience issues opting out, please contact us at [support link or email].
Message and Data Rates
Standard message and data rates may apply for any messages sent or received as part of the EA SMS Service. These charges depend on your mobile carrier and service plan. Contact your carrier for more details.
Data Retention
EA retains messages and related data for [specific time frame, e.g., 12 months] to fulfill the purposes outlined in this Policy. After this period, data will be securely deleted or anonymized unless required by law. You may request deletion of your data at any time by contacting [support link or email].
Data Security
EA takes precautions to secure your Personal Information. While we implement industry-standard measures, including encryption and secure storage, no system can be completely secure. Users should be aware that SMS communication involves third-party infrastructure (e.g., carrier networks) that EA does not control.
Prohibited Uses
Users of the EA SMS Service are prohibited from:
- Sending spam or unsolicited messages to other users.
- Using the Service for illegal, abusive, or fraudulent purposes.
- Transmitting sensitive or confidential information through the Service.
Violations of these terms may result in termination of your access to the Service.
International Data Transfers
Your Personal Information may be processed and stored on servers located outside your country of residence, including in countries where privacy laws may differ. By using the EA SMS Service, you consent to such data transfers.
Data Breach Notification
In the event of a data breach that compromises your Personal Information, EA will notify affected users promptly and provide guidance on steps to protect your information, in accordance with applicable laws.
Children’s Privacy
The Service is not intended for children under 13, and EA does not knowingly collect information from children under this age. Users aged 13–17 must obtain parental or guardian consent to use the Service. By using the Service, you represent that you are at least 18 years old or have parental consent.
Compliance
EA complies with all applicable privacy laws, including the Telephone Consumer Protection Act (TCPA), General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).
Questions or Concerns?
For additional information about this Policy or your privacy rights, you can:
- Text “HELP” to [10-digit long code phone number].
- Contact us at [support email].
